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A marketing operator reconciles digital data with paper records at a white desk.

Evergreen guide

AI marketing automation approval checklist

Use this boundary before an AI agent receives access to customer data, campaigns, flows, catalogs, budgets, or live sends.

Why this matters now
Start here01

Set the boundary before the prompt.

An agent may have the technical ability to perform an action. That does not give it business authority.

Write down who owns each consequence before connecting the account. The rule should cover five things: the action, the allowed scope, the approval point, the activity record, and the rollback.

Authority levels02

One account. Four levels of authority.

Read and report

Agent

Inspect data, compare periods, find anomalies, and prepare a sourced summary.

Draft

Agent + review

Prepare segments, flows, campaign copy, tests, and catalog changes without making them live.

Change

Approval

Edit an existing segment, flow, template, integration, or catalog only after a person checks the proposed difference.

Send or spend

Named human

A person owns live sends, audiences, suppressions, budgets, publishing, and irreversible account actions.

Record03

Every live change needs an owner and a way back.

Keep the agent name, person approving, account, action, time, affected audience, previous state, and result. A screenshot of a finished screen is weak proof. The activity record should show what actually changed.

Test rollback before the first high-risk action. Know how to pause a flow, restore a template, reverse a segment edit, stop a campaign, and recover suppressed profiles.

The durable rule

The agent prepares. A person owns the consequence.

Automation should remove repetitive work. Authority stays visible wherever the action spends money, contacts customers, changes customer eligibility, or alters commerce.

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