Origin.
AI search is the front door for a growing share of category-defining questions. A buyer who asks ChatGPT for the best CRM for a 12-person services firm gets a list of three to five names with rationale. The names on the list inherit consideration. The names off the list do not get a second click. Google AI Overviews compresses ten organic results into one cited answer, and the cited answer routes the click. Perplexity is a citation engine by design. The shape of demand has moved.