Lead Quality Score
The 0-100 number that lead grading produces when it is run as a system instead of a gut call.
Read the entry →Stan Consulting · Marketing Atlas · Reference · Construction Marketing
Contractor Lead Grading.
The set of criteria a contractor applies (or fails to apply) to incoming leads to predict whether they will close. The cultural pattern most operators inherit and never audit.
Section 02 · Quick definition
Definition.
Contractor Lead Grading is the practical, often unwritten set of rules a contractor uses to decide which incoming inquiries get a fast callback, which get a templated reply, and which get filtered out. The grading runs across seven signals: source channel, geographic distance, job-type intent, urgency window, stated or inferred budget, decision-authority of the contact, and any prior history. Done well, the criteria predict actual close rate within 70-85% accuracy. Done by gut feel at the field-truck level, it produces the pattern of "calls but no closes" that ContractorTalk threads document for full season after full season.
Section 03 · Why it matters
Why it matters.
Every contractor grades leads. The question is whether the grading happens before the lead is paid for and routed, or after the field team has driven to the address. ContractorTalk and r/Contractor archives document the consequence of grading-after-driving: the contractor pays $25-$65 for a lead from a pay-per-lead platform, the field team rolls out, and the lead turns out to be a wrong number, a never-respond contact, or a request for services the contractor does not offer.
The cultural pattern is that contractor lead grading is mostly tone-of-voice judgment applied on the first phone call, plus a rough geography check. The structural signals that actually predict close rate, source channel, urgency window, and decision-authority, sit untracked in the CRM or in nobody's system at all. A close rate that drops below 25% is usually a grading-criteria problem, not a sales-team problem.
The practical stake is that grading is the cheapest performance lever a contractor has, and the one most operators inherit from how they were trained on the truck rather than rebuilding for the budget they now spend.
Section 04 · How it works
How grading runs in a contractor business.
Contractor lead grading happens in one of two modes. Mode one is gut-feel grading: the lead lands, the salesperson or owner takes the call, judges tone, and decides on the fly. Mode two is structural grading: the lead is scored against seven signals at intake, and routing follows the score. The seven signals are the same in both modes; only the cost of applying them differs.
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Step one · source channel
Where did the lead originate. An LSA call from a Google-Screened search is structurally different from a lead-platform feed. An organic-search website inquiry is structurally different from a paid-social click. Source predicts close rate more than any other single signal in residential trades.
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Step two · geographic distance
Where is the job site. Distance from base, drive time, and service-area boundaries are check-or-cut signals. Out-of-area leads chew the field-team day and rarely close at margin.
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Step three · job-type intent and urgency
What was asked for and when. A specific request ("replace 2-ton condenser, this week") grades higher than a vague inquiry ("looking into options"). Urgency within 14 days grades higher than urgency in 60-90 days.
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Step four · budget, decision-authority, history
Stated or inferred budget rules out unaffordable jobs. Decision-authority answers whether the caller can sign the contract or has to bring a partner. History flags whether the contact has previously engaged or quoted, which usually changes the conversation entirely.
The four steps describe the structural grading pattern. The pattern is the same whether the contractor is grading on a clipboard in a truck or running the signals through a CRM workflow. Only the cost, repeatability, and audit-trail differ between the two.
Section 05 · Common misunderstandings
What operators get wrong.
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“The way I grade leads now is fine; my close rate is fine.”
A 25-35% close rate that feels fine often hides a 60% mis-routing of spend across sources. The aggregate close rate looks survivable while the per-source close rate ranges from 2% to 38%. The grading is fine only on the source that closes; it is hemorrhaging on the rest.
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“Tone of voice is the most reliable grading signal.”
Tone of voice is real but is the late-stage signal. The contractor has already paid for the lead and committed a callback window before tone can be read. The earlier structural signals predict close rate within 70-85% before any human ever picks up the phone.
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“Lead-platform quality ratings are the grading.”
Lead-platform ratings optimize for the platform's revenue, not the contractor's margin. The platform calls a lead high-quality when it can sell the lead; the contractor calls a lead high-quality when it can close the lead. The two definitions diverge.
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“Structural grading is what big companies do; small contractors can run on instinct.”
Instinct grading was cheap when the lead spend was $500 a month. At $3,000 to $15,000 a month in spend, instinct grading is the most expensive system a contractor runs. The threshold is dollar volume, not company size.
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“AI tools will grade the leads for us automatically.”
AI can apply the grading criteria much faster than a human can, but the criteria themselves still come from the contractor's own close-rate-by-signal data. AI is the application layer. The criteria are the audit. A contractor who skips the audit and goes straight to AI scoring ends up with a fast version of the wrong criteria.
Section 06 · Diagnostic questions
Questions a Stan Consulting diagnostic asks.
What is the written rule that decides which incoming leads get a same-day callback, and who on the team wrote it?
Of the last 30 leads, how many were graded before the first callback, and how many were graded only after the field team rolled out?
Which of the seven structural signals are currently captured in the CRM at intake, and which are missing entirely?
What is the close rate per source channel for the last 90 days, and which sources are below the trade-vertical median?
Who is grading by tone of voice on the first call, and how often does that grade get overruled by the structural signals later?
If we paused the lowest-converting source for 30 days, what spend would be redeployed, and to which surviving source?
When was the last audit of which grading criteria predict closes, and what changed in the routing after that audit?
Section 07 · Related Atlas entries
Adjacent reading.
Section 08 · Five Cents
Most contractors are grading leads by tone of voice on the first call instead of by structural signal at intake. The grading happens in the wrong place at the wrong time with the wrong information, and then everyone blames the salesperson when the close rate slides into the 20s. The audit is uncomfortable because the audit usually shows that the source mix has been wrong for two seasons and the team has been compensating with longer days and more drive time. The fix is rarely about working harder. The fix is usually about grading sooner, with criteria the contractor wrote down, and routing the field team only to leads that have already passed the audit at intake.
Stan · Marketing AtlasSection 09 · Sources
Sources.
- ContractorTalk · Lead-grading and close-rate threads Multi-page forum archives documenting the contractor pattern of "calls but no closes" and the close-rate ranges per source channel across HVAC, roofing, and general contracting trades.
- r/Contractor · Reddit community Reddit's contractor community archive on grading criteria, source-by-source close rates, and tire-kicker lead patterns.
- Search Engine Land · Lead-quality reporting Industry reporting on lead-quality scoring frameworks and the structural-signal vs tone-of-voice grading debate in local services.
- Hatch · Contractor speed-to-lead and grading data Hatch-published data on contractor lead-grading criteria, structural signal weights, and the conversion-rate lift from systematic routing vs gut-feel grading.
- Better Business Bureau · Lead-platform complaint archive BBB complaint patterns showing how lead-platform-side "quality" ratings systematically diverge from contractor-side close-rate outcomes.