Identify the category-defining queries
List ten to fifteen buyer-intent queries that define the category. The queries cover "best [category] for [use case]," "how to evaluate [category]," "alternatives to [a competitor]," and the category-specific buyer questions the team already knows from sales conversations. The query set is written down, dated, and held constant across measurements.
Run the queries on a controlled protocol
Three platforms minimum: ChatGPT, Claude, Perplexity. Three repeats per query per platform on freshly opened sessions. Record the brands named in each response. Count brand mentions and competitor mentions across the full set. Compute citation share as the brand's share of total category mentions.