Lead volume hides lead quality.
HVAC accounts can look busy while the owner still feels the month going sideways. Emergency searches, LSA clicks, warranty calls, tire-kicker estimates, and replacement shoppers get counted together, then the report pretends they were all equal.
- No separation between repair, replacement, maintenance, and bad-fit leads
- Call tracking counts activity but not booked work
- Service-area waste is hidden inside average CPL